Shipping, Refunds and Returns


At WaterPro, we make the work of New Zealand industry easy through fast and easy access to high quality products and support. We partner with global manufacturers, importing products from all around the globe and distribute primarily throughout New Zealand to a network of trade, industrial, and retail-based clients. There are three easy ways to purchase from WaterPro:

1 .    Through our website right here.  
2.     E-mail your request to our team
3.     Call our team 0800 884 886


Freight charges are detirmined at checkout or at order confirmation


We understand that it is not always easy to estimate your exact requirements for a project.

 Here’s how we can help…

  1. Email our customer service team on requesting a Return Authorisation. We will need a list of what is being returned and either the invoice number or purchase order they refer to;
  2. Our team will get back to you within 24 hours with a Return Authorisation;
  3. Print off your Return Authorisation and check off all items listed, to ensure it is correct; 
  4. All goods must be in a clean, unused, and saleable condition and any unclean fittings will incur additional cleaning charges;
  5. Any items supplied in sealed packaging must be returned unopened;
  6. Package the goods including a copy of your Return Authorisation;
  7. Return freight will be the responsibility of the customer, including any damage sustained in transit. Please arrange a freight; provider to transport these parts back to WaterPro, 11 Coleridge Street, Sydenham, Christchurch, 8023
  8. WaterPro will arrange a credit within 48 hours of receiving the goods;

Please note that perisishible, special indent, expired or consumable products or any other product that is specifically marked as non returnable cannat be received for credit.